Returns & Complaint Policy
I offer you the right to return the products within 14 days of the receipt (counting from the next day after you have received your delivery) if you are not completely satisfied. If you wish to return a product contact me by email email@example.com that includes your name, address, email address, order number, receipt/proof of payment and what you want to return. You will then receive an email from me with information on how to proceed and the address where to send the return.
When returning a product it must be unworn, in the same condition as when you bought it and returned in the original packaging. I reserve the right to deduct an amount of the refund amount equal to the reduction in value compared to the original value of the item for used or damaged product
Because of the nature of custom or personalized items I cannot accept returns for those products unless they arrive damaged or defective.
If you use your right to return a product the shipping cost will be payed by you. Please use a shipping method with tracking as you are responsible for the product until it reaches us. When I have received the return, the price of the product is refunded back to the means of payment from which the payment came within 14 days.
If you have received the wrong jewelry or it’s defect you need to send in the complaint to firstname.lastname@example.org as soon as you have noticed it.
We'll need your name, order number/proof of payment, description of the defect, as well as an images of the jewelry to handle the complaint.
The right of complaint does not apply to damage to the product that occurs as a result of wear and tear, self-inflicted damage, for example, that the product was not handled according to the care advice available on our website or if the product was used incorrectly.
If the product is broken at delivery contact me by email immediately with a picture of the unopened package as well as the damage done to the product, I will return to you with a solution to your complaint case.
If it’s not possible to repair or exchange to a similar jewelry, I will refund you for the jewelry according to the existing national consumer protection laws, Sweden (konsumentskyddslagstiftning). I also pay for the return freight for approved complaints.
I reserve us the right to decline a complaint if the product is not defect. I follow the guidelines from The National Board for Consumer Disputes (ARN) (Sweden)
Note! You must always contact us for an approval before you return the defect jewelry.
In case you have any other questions send me an email to email@example.com and I will support you